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frequently asked questions

COMMONLY ASKED QUESTIONS

frequently asked questions


WHY DO WE USE SOY WAX?


WHILST SLIGHTLY MORE EXPENSIVE THAN PARAFFIN WAX, SOY CANDLES BURN FOR 30 - 50 % LONGER, SO THEY DON'T NEED TO BE REPLACED AS OFTEN.


SOY CANDLES HOLD FRAGRANCES BETTER SO YOU'LL GET TO ENJOY THE SCENT RIGHT TO THE END OF THE CANDLE.


SOY WAX CONTAINS NO TOXINS, CARCINOGENS OR POLLUTANTS AND IS BIODEGRADEABLE TOO. 


SOY WAX BURNS CLEANER AND LEAVES NO SOOTY DEPOSITS AND IS EASY TO CLEAN UP WITH SOAP AND WATER



ARE YOUR PRODUCTS VEGAN?


YES, ALL OUR PRODUCTS ARE VEGAN FRIENDLY, WE NEVER USE INGREDIENTS THAT ARE DERIVED FROM ANIMAL PRODUCTS IN THE PRODUCTION OF OUR CANDLES. 


DO I NEED TO TRIM MY WICK?


IT IS IMPORTANT TO TRIM YOUR WICK BEFORE EACH BURN. IF YOUR CANDLE WICK IS TOO LONG IT CAN CAUSE SMOKING AND BURN THE SIDES OF THE CONTAINER. WE RECOMMEND A CUT LENGTH OF 1/4 INCH USING A WICK TRIMMER, BUT SMALLER SCISSORS ALSO WORK. MAKE SURE TO ONLY TRIM YOUR WICK ONCE THE WAX HAS COOLED TO AVOID EXCESS WICK DROPPING INTO THE MELTED WAX. HAVING A LONGER WICK WILL ONLY CAUSE THE FLAME TO BURN THROUGH YOUR WAX MUCH QUICKER


CAN I REUSE MY CONTAINER?


EMPTY HOLDERS CAN MAKE FOR CUTE STORAGE POTS WITH A BIT OF DECORATION. IF YOU PLAN ON REUSING YOUR CONTAINER, A GOOD WAY TO REMOVE THE EXCESS WAX IS TO FREEZE THE CONTAINER AND ALLOW THE WAX TO SHRINK. OTHERWISE RUN IT UNDER WARM WATER AND USE A LITTLE WASHING UP LIQUID TO SCRUB OUT THE REMAINING WAX. SOY WAX HAS A LOWER MELTING POINT THAN PARAFFIN, SO YOU CAN AVOID USING BOILING WATER. WICKS CAN BE TRICKY TO REMOVE BUT A GOOD SOAK IN SOAP AND WATER SHOULD DO THE TRICK.


HOW CAN I AVOID TUNNELLING?


TUNNELLING IS THE TERM USED TO DESCRIBE WHEN WAX NEAR THE CENTRE OF A CANDLE BURNS DEEPER THAN THE EDGES. TO AVOID THIS, ITS VITAL THAT YOU GET YOUR FIRST BURN JUST RIGHT. NORMALLY 1 HOUR PER INCH IN DIAMETER WILL ALLOW FOR TUNNELLING TO BE AVOIDED. THIS CREATES WHAT'S KNOWN AS A MEMORY RING. AFTER YOUR FIRST BURN, TRY TO AVOID LIGHTING THE CANDLE FOR SHORT PERIODS OF TIME TO AVOID TUNNELLING LATER ON. HOWEVER, MAKE SURE NEVER TO BURN YOUR CANDLES FOR MORE THAN 4 HOURS AT A TIME, AND LET IT COOL FOR AT LEAST 2 HOURS BEFORE RELIGHTING


WHY ISN'T THE APPEARANCE OF MY CANDLE COMPLETELY UNIFORM?


AS OUR CANDLES ARE MADE FROM NATURAL WAX, THEY CAN SOMETIMES DIFFER IN APPEARANCE. THIS DOES NOT AFFECT THE QUALITY OR BURN TIME OF YOUR CANDLE IN ANY WAY. FRAGRANCE OILS CAN DIFFER IN SHADES AND THEREFORE TINT THE WAX. EACH AND EVERY CLOUD NINE CANDLE IS UNIQUELY HAND POURED FROM A SMALL BATCH SO WAX WEIGHT CAN VARY SLIGHTLY.